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1. Why did I receive an invoice before the work is completed?
For projects exceeding €1,000, we invoice the first 50% of the project value at the beginning of the engagement, typically within 0–14 days of project commencement.
If we provide a written proposal, the payment terms stated in the proposal may differ from these standard terms. We reserve the right to make changes where applicable.
This approach helps ensure commitment from both parties and supports the agreed project schedule.
2. What are your payment terms?
Our payment term is 14 days net, with a late payment interest rate of 7.5%.
These terms apply to companies of all sizes. If you encounter payment difficulties, we ask that you communicate openly with us so we can discuss possible arrangements. We believe in fair and transparent communication and expect the same from our clients.
3. How quickly can you deliver services?
We do not accept projects with a delivery deadline of less than five business days.
Creative work requires time. The industry is increasingly moving toward reactive, last-minute production, which often reduces the quality of creative output. For this reason, Design VA does not undertake projects with delivery times shorter than five days.
If a project must be prioritized ahead of existing commitments, an additional €500 rush fee will be added to the project price.
During the proposal phase, we will communicate our current availability and agree on review milestones with the client. Smaller projects can occasionally be completed within a single working day, but we schedule work carefully to ensure fair and high-quality service for all clients.
4. Can we start with a small project to see if we're a good fit?
Yes.
We strongly support pilot projects and low-risk ways of starting a collaboration.
If you would like to begin with a smaller project before committing to a larger engagement, let us know. We can define an appropriate scope on a case-by-case basis. Our Tuumaamo Session is also an excellent way to test whether we work well together.
5. Does your work include a warranty?
All client projects include a one-month warranty period.
If the client identifies an error and requests corrections during this period, the work will be completed under warranty at no additional charge.
After the one-month period, corrections are billed at our standard hourly rate of €90/hour. We therefore recommend collecting all required changes and feedback into a single review cycle whenever possible.
Changes that are unrelated to the agreed project's functionality or scope will be billed at our normal hourly rate.
For larger projects, we are always open to discussing terms during the sales process, so please feel free to ask questions.
Circumstances Under Which We May Cancel an Engagement
1. Unacceptable Behavior
1. Unacceptable Behavior
We reserve the right to terminate a project if a client behaves in a rude, abusive, or disrespectful manner toward the company, its employees, or its partners and is unwilling to address the issue constructively.
Examples include:
- Insults or verbal abuse
- Threats
- Aggressive shouting
- Violations of personal boundaries
- Constantly changing requirements without agreement
- Excessive or unreasonable complaints
2. Non-Payment
If a client fails to pay invoices, avoids responsibility for outstanding debts, or treats the company as a source of informal financing, we reserve the right to refuse future engagements.
3. Communication Breakdown
If communication reaches a point where productive collaboration is no longer possible, we may choose to discontinue the project.
4. Personal Circumstances
In rare cases, serious illness or physical or mental incapacity may make it impossible to continue providing services.
Cancellation is always considered a last resort and is never undertaken lightly.
If a project is cancelled, the client remains responsible for payment of all work completed up to the cancellation date. These hours will be invoiced after the cancellation has taken place.
Only the owner of the company has the authority to waive invoices related to a cancelled engagement. Employees, contractors, partners, or other stakeholders do not have this authority.
Design VA Oy always maintains written documentation of what has been agreed, including project scope and deliverables.
Orders are confirmed by email, and project documentation is maintained throughout the entire engagement.
If you intend to dispute an invoice, we encourage you to contact us first so that we can discuss the matter and seek a solution that satisfies both parties.
If you anticipate difficulties meeting a payment deadline, please contact us as early as possible. We are always open to discussing reasonable solutions.